Refunds and cancellation.

No additional money-back guarantee

We do not offer a voluntary satisfaction or money-back guarantee. This does not limit statutory withdrawal rights, rights for defective digital content, non-delivery, or other mandatory consumer protections. This policy applies to website purchases of digital tools. Check delivery and payment information for current availability.

Consumer right of withdrawal

If you purchase as a consumer and the statutory right of withdrawal applies, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is concluded.

To exercise this right, inform us of your decision by a clear statement, for example by email or a letter sent by post, using the details below. You may use the model form below, but it is not obligatory. Sending your notice before the withdrawal period expires is sufficient.

VAT identification number: DE368640015

Email: support@juicygrade.com

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you under the withdrawn contract without undue delay and no later than 14 days after we are informed of your decision. We will use the same means of payment as the original transaction unless you expressly agree otherwise; you will not incur reimbursement fees. Your bank or payment provider may need additional processing time.

Digital downloads

Downloading a file alone does not automatically remove your withdrawal right. For paid digital content, early loss of that right requires the legally required express consent to begin supply before the withdrawal period ends, acknowledgment of the resulting loss of the right, and the required contract confirmation. Our current order flow does not request that waiver.

There is no physical item to return. Following a valid withdrawal or refund that ends the license, stop using the refunded product and remove your copies. This does not condition or delay any statutory refund.

Defects, missing access and duplicate charges

Email us with your order reference, account email and a description of the issue. We will investigate and provide the remedy required by applicable law, which may include bringing the digital content into conformity, reducing the price or refunding the payment. Statutory remedies are separate from the withdrawal period. Do not send full card details.

Cancellation and business purchases

Website product purchases are one-time payments, with no recurring website subscription to cancel. Closing an account is not a substitute for sending a withdrawal or refund request. The statutory consumer withdrawal right does not apply to purchases made in a business capacity; other applicable contractual and statutory remedies remain available. Separate Skool membership terms apply to purchases made through Skool.

Personally delivered editing and color-grading services have their own scope and cancellation information, supplied before booking. This digital-tool policy does not replace those service terms or limit any mandatory rights for services.

Model withdrawal form

Complete and send this form only if you wish to withdraw from a contract. Send it to the operator’s email or postal address above.

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content:

Product / order reference:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if submitted on paper: